Complaints

At Glinzay, your satisfaction is at the heart of everything we do. If you have any complaints, concerns, or questions about our website, products, or services, we’re here to help — and we take every inquiry seriously.

📞 Get in Touch

For complaints or queries, you can contact us directly:

🕒 Response Time

We aim to respond to all complaints and queries within 1 to 2 working days of receiving them. In most cases, you’ll hear from our team even sooner.

📦 Reporting a Defective or Incorrect Product

If you’ve received a wrong or damaged product, please ensure that you provide clear and complete evidence so we can resolve the issue quickly. This includes:

  • Order number or receipt

  • Clear pictures and/or videos of the product, packaging, and any visible issue

  • A brief description of the problem

This helps us investigate and provide you with a fair resolution — whether it's a refund, replacement, or store credit.

🤝 Our Promise

We handle each case with care, transparency, and professionalism. Your trust means everything to us, and we’ll do our best to turn any issue into a positive experience.