Privacy Policy

At Glinzay, accessible at www.glinzay.com, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services.

1. Introduction

a. This Privacy Policy applies to all users of the Glinzay website and customers who engage with our services. It describes how we collect, store, use, and protect your personal data.

b. By using our website or purchasing from Glinzay, you consent to the collection and use of your information as outlined in this policy.

2. Information We Collect

We collect personal information that helps us serve you better, including:

  • Contact Information: Your name, email, phone number, billing/shipping address

  • Account Information: Username, password (encrypted), and preferences

  • Order Details: Product purchases, order history, and transaction IDs

  • Communication Records: Messages or inquiries via email, WhatsApp, live chat, or social media

  • Technical Data: IP address, browser type, pages visited, and device info

We may also collect anonymized data for analytical purposes.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders

  • Contact you for confirmations or customer service

  • Send you updates about promotions, offers, or your order status

  • Respond to your inquiries or support requests

  • Improve our website’s performance and user experience

  • Prevent fraud and ensure website security

  • Comply with legal obligations

4. Sharing Your Information

We only share your data with trusted third parties when necessary for:

  • Order Fulfillment: Courier services, payment gateways, and logistics partners

  • Payment Processing: Verified financial institutions and third-party payment providers

  • Marketing or Support Tools: Services that help us send newsletters, run ads, or manage customer support

We do not sell or trade your personal information.

5. Data Security

We implement appropriate security measures to protect your data:

  • Secure servers and encrypted connections

  • Restricted access to personal information

  • Regular security audits and monitoring

  • Compliance with industry-standard data protection protocols

If a data breach occurs, we will inform you and any relevant authority if legally required.

6. Data Retention

We retain your information only as long as necessary to:

  • Fulfill your orders and provide services

  • Comply with legal, accounting, or regulatory requirements

  • Manage disputes or enforce agreements

Once your data is no longer required, it is securely deleted or anonymized.

7. Your Privacy Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion of your information

  • Withdraw consent at any time (where applicable)

  • Opt out of receiving marketing communications

To exercise these rights, contact us at glinzayofficial@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites. Glinzay is not responsible for the content or privacy practices of these sites. We encourage you to read their privacy policies before sharing personal information.

9. Contact Us

If you have questions or concerns about our privacy practices, feel free to reach out:

📧 Email: glinzayofficial@gmail.com
📱 WhatsApp/Phone: 0322 4621209